To fortify the security of digital platforms for Nigerian users, the National Information Technology Development Agency (NITDA) has issued a comprehensive advisory on securing WhatsApp accounts. The guidelines are designed for both individual users and group administrators, outlining essential steps to prevent unauthorized access and mitigate the risks of cyber threats on the popular messaging app.
Steps for WhatsApp Group Administrators
NITDA’s advisory urges WhatsApp group administrators to act promptly if a group member’s account is compromised. Key actions include:
- Removing the Hacked Account: To prevent the spread of malicious messages, group admins should swiftly remove compromised accounts from the group.
- Alerting Group Members: Informing other members about the hack is essential to heighten awareness and caution against interacting with suspicious links or messages.
- Contacting the Hacked Member: Admins are advised to reach out to the affected member through another communication channel to discuss recovery steps.
- Advising on Account Recovery: Group admins should encourage the hacked member to use WhatsApp’s “Forgot PIN” or “Request Support” features to regain control.
- Reporting to WhatsApp: When necessary, the incident can be reported to WhatsApp directly for further assistance.
These steps, according to NITDA, are intended to curb the spread of potentially harmful content and protect group members from cyber risks.
Guidelines for Individual WhatsApp Users
To enhance personal security, NITDA recommends that WhatsApp users adopt the following practices:
- Enable Two-Step Verification: This feature adds an extra layer of protection, making unauthorized access less likely.
- Exercise Caution with Links & Files: Users should avoid clicking on unfamiliar links or downloading files from unknown sources to prevent malware and phishing attacks.
- Regularly Update WhatsApp: Ensuring the app is up-to-date helps users stay protected with the latest security features.
- Adjust Privacy Settings: By controlling who can view profile details like “last seen” status, users can enhance their privacy.
- Never Share Verification Codes: Users should treat verification codes as confidential information and avoid sharing them, even with people claiming to represent WhatsApp.
- Avoid Using Public Wi-Fi: Since unsecured networks can expose data to potential attacks, it’s safer to use a private, secured connection.
Recovery Steps if an Account is Hacked
NITDA also outlines the following measures for users who may find their accounts compromised:
- Log Out of All Devices: By reviewing settings, users can disconnect any unauthorized devices.
- Re-Verify the Account: Reinstalling WhatsApp and requesting a new verification code can often help regain control.
- Enable Two-Step Verification: Adding this feature post-recovery ensures added protection.
- Notify Contacts: Users should inform friends and family to disregard any unusual messages from their account.
- Monitor for Suspicious Activity: Reviewing recent messages for any strange behavior and reporting it can help prevent further risks.
- Reach Out to WhatsApp Support: If self-recovery attempts fail, WhatsApp’s support team can assist with account restoration.
This advisory reflects NITDA’s ongoing commitment to digital security and underscores its proactive stance against cyber threats on digital platforms. The agency encourages all WhatsApp users to remain vigilant, protect their data, and act swiftly in response to any suspicious activity.
For more information on securing your WhatsApp account, users are encouraged to follow NITDA’s guidelines and reach out to relevant support channels when needed.
