Smile Nigeria has explained the recent network outage experienced by its customers. In a statement issued in Lagos, the company regretted the inconvenience the outage may have caused its customers. Smile disclosed that the outage was due to network upgrade and modernization activities that it embarked upon to strengthen its network infrastructure.
Smile also disclosed that most customers affected by the outage have been compensated and that others yet to be compensated will surely get their bounties in due course. The statement noted that as a customer focused company, Smile has taken appropriate steps to forestall a reoccurrence of such an outage and to ensure that all the customers affected by the outage are compensated. Smile therefore urge its customers to go ahead and enjoy the superfast internet access that has become the hallmark of the Company.
Renowned as the first 4G LTE network in West Africa, Smile Nigeria was the first to launch VoLTE on its network and has continued with its innovation, having introduced SmileVoice, which is a free mobile app that enables customers with any Android or Apple iPhone device (including those which are not VoLTE-enabled) to make SuperClear voice calls over Smile’s 4G LTE network. It was also the first to introduce an unlimited offering, which enables SuperFast data and SuperClear voice, all on one bundle.