In a recent gathering at the University of Ibadan, the Nigerian Communications Commission (NCC) reiterated the importance of Nigerians exercising their right to file complaints with the commission when telecommunication companies fail to address their concerns.
During the 5th edition of the Telecom Campus Conversation, Banji Ojo, the Head of Consumer Affairs Bureau at NCC, shed light on the topic “Data Depletion Issue: Tips on Data Usage for Better Quality of Experience.” Addressing the students, Ojo emphasized their entitlement to approach the commission if telecommunication service providers fall short in resolving their issues.
Ojo stressed that it is the responsibility of NCC to continuously educate consumers about their rights. He underlined the pivotal role consumers play in the telecom industry, highlighting that without them, the NCC would cease to exist.
“Our duty is to keep on informing our consumers, to educate them to know what they are into. Consumers are key. Without consumers, there will be no NCC.
“We have a code called 622; when you dial it, it will take you to our agents. We have agents that will pick up your calls and speak with you in your language of choice.
“The essence of it is that we know that telecommunication companies may not be able to resolve your complaints. “We want to give telecommunication consumers another platform to be able to complain. Dial 622. The moment you send the message, it will be relayed to us.”
Ojo drew attention to the issue of data depletion, referring to situations where purchased data finishes before the agreed duration expires. This phenomenon, he stressed, is a point of concern for consumers and merits attention from both service providers and regulators.
By reiterating the significance of consumer complaints and promoting awareness of their rights, the NCC aims to enhance the overall quality of telecommunication services and foster a transparent and accountable industry.