A cross section of 9 Payment Service Bank staff during award presentation at the 2024 Customer Service Week activity held at the bank’s head office in Victoria Island, Lagos
9 Payment Service Bank (9PSB), Nigeria’s premier digital payment bank focused on advancing financial inclusion, recently celebrated the 2024 Customer Service Week under the theme “Above and Beyond.” The celebration, which took place from October 7 to 11, was designed to honor customers and service partners while reinforcing the bank’s commitment to providing exceptional service.
9 Payment Service Bank staff posed in traditional attire during the 2024 Customer Service Week activity held at the bank’s head of in Victoria Island, Lagos.
The week’s events included a recognition ceremony for the bank’s top-performing Service Location Partners, a webinar designed to enhance the knowledge of staff and partners, and a series of cultural activities that showcased 9PSB’s customer-first approach. Customer Service Week is an annual global initiative aimed at appreciating the vital role customers and partners play in business success.
A cross section of 9 Payment Service Bank Staff posed in their traditional attire during the 2024 Customer Service Week activity held at the bank’s head of in Victoria Island, Lagos.
At the closing ceremony, held at the bank’s headquarters in Lagos, Chief Executive Officer and Managing Director Branka Mracajac highlighted the significance of this year’s theme. She remarked that it aligns with 9PSB’s mission of going beyond expectations to provide superior banking services.
“We are thrilled to join organizations worldwide in celebrating our customers and Service Location Partners for their unwavering support and loyalty,” Mracajac said. “Our ‘Above and Beyond’ theme is reflected in our customer service ethos, with our teams working diligently to deliver innovative and tailored banking solutions that ensure every interaction is rewarding.”
Lead, Agency and Merchant Acquisition, 9 Payment Service Bank, Jephthah Onyema Mark (right) presenting a gift of recognition to Anthony Afolayan a 9PSB Agent during the 2024 Customer Service Week held at the bank’s head of in Victoria Island, Lagos.
Mracajac also praised the dedication of 9PSB’s partners, stating, “Today, we recognize the invaluable contributions of our exceptional partners. Their efforts have been pivotal to our success, and we remain committed to delivering excellence as we continue bridging the financial inclusion gap through our Bank9ja mission.”
