9mobile, Nigeria’s fourth-largest telecommunications company, has issued an apology to its customers following significant service disruptions across various parts of the country.
The disruptions, caused by multiple fibre cuts and damage to network infrastructure, left many users unable to connect and communicate effectively. In a statement, 9mobile acknowledged the inconvenience and frustration experienced by its customers. “We understand the frustration and inconvenience this disruption has caused to our customers,” the statement read. “We feel your pain and know what the disruption means for you. As a business, we do not take your brand loyalty for granted.”
To address the issue, 9mobile has mobilized a dedicated effort to restore services. “We have set up a Virtual Situation Room between management and the technical team to take real-time reports from different locations and ensure a hands-on approach to complete service restoration for our esteemed customers.”
The company reported that service has been restored in most areas, with technical teams working diligently to resolve any remaining issues. The management emphasized that swift resolution is ongoing, reiterating the telecom company’s focus on maintaining service quality. “We appreciate your patience and understanding during this challenging time,” the statement added. “Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership.”
This assurance comes as 9mobile strives to retain the trust and satisfaction of its customers, promising that high-quality service will remain a fundamental aspect of the brand experience it aims to provide.
