First Bank of Nigeria Limited has announced that its digital banking platform, Firstmobile, is fully operational again. Folake Ani-Mumuney, the Group Head of Marketing & Corporate Communications, emphasized the bank’s dedication to providing seamless and innovative financial services to enhance the digital banking experience for customers worldwide.
In her statement, Ani-Mumuney acknowledged that some customers may still face challenges when accessing the Firstmobile app. She encouraged those experiencing difficulties to reach out to the dedicated customer service team, FirstContact, through various channels. Customers can contact FirstContact via the following numbers: 070 FIRSTCONTACT (0700 34778 2668228), 02014485500, 07080625000, and 08070194190. They can also send emails to complaints@firstbankgroup.com and firstcontactcomplaints@firstbankgroup.com.
Beyond Firstmobile, Ani-Mumuney assured customers that they could continue to access a wide range of banking services through various platforms, including:
- FirstOnline: The bank’s online banking platform
- Firstmonie Wallet: A digital wallet service
- Firstmonie (Agent Banking): An agent banking solution
- FirstBank ATMs: Available nationwide
- FirstBank Cards: Both debit and credit options
- USSD Banking: Accessible via *894#
“We are committed to ensuring that all customers return to enjoying a seamless banking experience on Firstmobile,” Ani-Mumuney stated. “We understand the essential role and value you place on Firstmobile, your favorite digital banking application. We sincerely regret any inconvenience caused during this service disruption.”
The bank’s proactive measures and focus on customer service aim to restore confidence among its users as they navigate the digital banking landscape.
