PalmPay, one of Nigeria’s leading fintech platforms and neobanks, is marking Customer Service Week 2025 with the theme “Mission: Possible,” celebrating the everyday heroes behind its 24/7 customer experience.
In a refreshing twist on the global celebration, PalmPay went beyond the usual festivities by offering free health checks to customers visiting its Customer Experience Office in Ikeja, Lagos. The initiative underscores PalmPay’s belief that great service begins with empathy, showing care not only through support channels but also through wellness and connection.
“At PalmPay, our customers are at the heart of everything we do,” said Yetunde Abubakar, Customer Service Team Lead. “Customer Service Week is our way of appreciating the hardworking agents who ensure every user gets timely, professional, and compassionate support, whether in-app, online, or on the phone.”
This culture of excellence has earned PalmPay notable industry recognition, including the Consumer Friendly Business of the Year (2025) award from the Lagos State Consumer Protection Agency (LASCOPA) and a strong feature in the 2024 KPMG West Africa Banking Industry Customer Experience Survey, where it outperformed many traditional banks.
From its digital support channels to real-life gestures of care, PalmPay continues to redefine what customer experience means in fintech, proving that when service is powered by people, every mission truly becomes possible.
