MTN South Africa is taking bold steps to ensure no customer is left behind as the country prepares to sunset its 2G and 3G networks by the end of 2027. In a strategic and inclusive move, the telecom giant is offering over one million of its low-income prepaid users 4G smartphones for just R99 ($5.42)—a fraction of the typical retail price.
This isn’t a giveaway—it’s a calculated investment in the future. With close to 30 million prepaid users, MTN understands the risk of digital exclusion as the country upgrades to faster technologies. Rather than letting affordability become a barrier, MTN is bringing the technology directly to its users, beginning with a pilot program in Gauteng.
The initiative kicked off with 5,000 carefully selected users based on their usage patterns, loyalty, and spending habits. This first batch received Itel smartphones with 5.5-inch screens, devices that typically retail for R740. The program will expand in phases: first to 130,000 users across South Africa, and eventually to more than 1.1 million by the close of 2026.
While customers pay a token fee, MTN is absorbing the bulk of the cost—between R150 and R190 per phone—covering logistics, customer support, and promotional efforts. Later phases will include more advanced devices valued up to R1,100, ensuring users receive durable and capable tools to access 4G connectivity.
“This is about ensuring equitable access to the digital economy,” said Charles Molapisi, CEO of MTN South Africa. “As we phase out legacy networks, it’s critical that no South African is left offline simply because of cost.”
South Africa’s original timeline for shutting down 2G and 3G networks was more aggressive, but concerns about rural access and industry dependence on legacy systems led to a delay. From IoT applications like smart meters to vehicle tracking services, many businesses still rely on the aging infrastructure.
Industry leaders, including MTN, Vodacom, and Telkom, support the transition but have urged caution and responsibility. The digital divide remains a real threat, especially when access to modern devices is limited.
MTN’s campaign is a proactive answer—an investment in loyalty, connectivity, and digital equality. By delivering future-ready smartphones at a price almost anyone can afford, MTN is not just preparing for a network upgrade; it’s ensuring its customers come along for the journey.
