From L-R: Doyin David, Big Brother Nigeria (BBN) Alumni; Chinedu Efueme, Assistant General Manager, Zenith Bank; Chika Nwosu, Managing Director, PalmPay; Chinyere Muda- Sanusi, Vice President, First City Monument Bank (FCMB); at the recent launch of the PalmPay Experience Center.
PalmPay has taken a bold step in enhancing customer engagement by launching a dedicated experience center in Lagos. Located in Opebi, Ikeja, the new facility is designed to provide real-time assistance, making customer support more accessible and efficient.
The grand opening event featured a guided tour and remarks from partners and customers, highlighting the company’s commitment to seamless service delivery. This physical center will act as a hub where users can receive direct support, learn more about PalmPay’s offerings, and resolve issues promptly.
Prior to this launch, PalmPay had been assisting customers through various digital channels, including in-app live chat, phone support, email, and social media. The addition of an in-person service center strengthens its approach, offering users a more personalized experience.
Chika Nwosu, Managing Director of PalmPay, emphasized the significance of this development, stating, “Customer satisfaction is at the heart of our mission. This experience center is a reflection of our drive to provide better support, greater convenience, and continuous innovation for our users.”
PalmPay’s efforts in customer service have not gone unnoticed. The company was recently ranked among the top three fintech brands in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey, earning a commendable score of 81.6.
As part of its expansion strategy, PalmPay plans to establish more experience centers across Nigeria, further strengthening its role in driving financial inclusion and ensuring seamless digital transactions for millions of users.
